‘Digital Eavesdropping’: The Consumer Goods Giant Aims to Harness Vaseline’s Social Media Breakthrough.
As a product discovered over 150 years ago within a Pennsylvania drilling site, the modest tin of Vaseline may not seem like an clear candidate for social media algorithms.
However, its rise as a TikTok talking point has placed it at the forefront of an advertising revolution, seeing big businesses allocating substantial funds to content creators and devoting less capital to advertising goods in legacy broadcasters.
From Oil Rigs to Online Hacks
The petroleum jelly was first manufactured in the 1870s by chemist Robert Cheeseborough, who noticed oil rig workers rubbing their skin with a derivative of drilling. Today, a spree of user-generated videos have documented the product’s widespread use in “life hacks”.
It has been touted as a remedy for cleaning shoes or extending perfume longevity, along with a cure for noisy doorways. It has even been deployed to combat the nuisance of snack dust adhering to hands.
Harnessing the Hype
Noticing its viral resurgence, strategists within the corporation enhanced the tricks by asking their own scientists to test them and sharing the findings with influencers.
Suggestions that it lessened the sting of chili on the mouth were validated. So too were ideas it could prolong perfume and revive leather bags. Claims that it would whiten teeth or lengthen eyelashes were debunked.
The ‘Social Listening’ Strategy
Billboards and TV ads would once have been the cornerstone of its marketing push. However, this online trend has persuaded leaders to turbocharge spending on content creators.
This tracking of digital spaces to inform business strategy has been dubbed “social listening”. The company's chief executive, freshly instated, has suggested it is aiming to spend 50% of its massive marketing spend on platform-based material.
Adapting to New Consumer Habits
The company's social media lead, who is heading the digital initiative, said the company was merely adjusting to novel methods of reaching consumers. She said interacting online “without dampening the fun” was paramount.
“How do brands authentically become part of the conversation? This remains our core objective as brands, back to when people were hanging out their laundry and sharing usage tips.
“There’s this moving away from a mass communication approach, where we would just transmit messages … Now it’s many conversations, various groups. The shift of the algorithms means that these communities feel niche, yet they are vast.
“Having your brand advocated by other people, mentioned by individuals, that fosters reliability and pertinence. Content makers are key. We’re really scaling this advocacy model.”
A Fundamental Consumption Turn
The strategy reflects profound shifts occurring in how media is consumed, with Gen Z and millennial audiences allocating more attention to apps like TikTok and Instagram than legacy broadcast and print media.
The transition is visible in drops in broadcast and newspaper ads. In the UK, commercial funding for leading TV channels have declined by over six hundred million pounds in actual value since the end of the last decade.
The Creator Economy Boom
Additionally, it points to a merging of functions as large companies almost become production houses themselves, partnering with a multitude of digital creators to boost their products.
A commercial director at a major talent agency said: “Clearly, there is a migration of viewers out of certain traditional media outlets and their time is increasingly on Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“A lot of brands are telling us consumers have more faith in suggestions from the creators they engage with over traditional advertisements. That’s a consistent trend.”
He said brands could also save money by targeting content creators over big traditional media campaigns, which also enables easier content adjustment to test effectiveness.
Such methods are increasing. Advertising spending on digital creator partnerships is growing fourfold quicker than the broader media sector. Across the United States, it has more than doubled since 2021 and is expected to hit substantial figures in 2025.
TV's Lasting Role
Regardless of the massive shift, industry figures said they believed TV advertising still had a prominent role to play, as TV channels continued to possess the influence to shape the national conversation.
The executive noted: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘We are no longer pertinent.’ It concerns who commands eyeballs … I think there’s 100% a place for them.”